As the CEO of Best Buy many years after my stint in the grocery store, I saw firsthand how recognizing the intrinsic human value of work makes for happier and healthier employees and a more grounded and successful company - in both good and challenging times. The answer each of us gives influences our attitude toward work and how invested we are willing to be as individuals, and thus whether we and our companies thrive. I believe this question carries fundamental implications for business leaders, as I’ve described in my recent book The Heart of Business. Is work really just something we must endure so we can afford to do something else - like riding a bike? Or is there more? Why do we work? Since the only reason I took the job was to earn money to buy myself a new bike, I was very happy!īut of course there’s something wrong with this story. A bruised tailbone got me paid sick leave until the end of the summer.
Then I got lucky: I was hit by a forklift behind the store. I had no contact with customers, and I hardly ever saw a manager.
I felt every minute of every hour stretch to a standstill.
All day long, I took vegetable cans out of boxes, hit each one with a price tag gun, and placed them on the shelf. When I was a teenager, I got a summer job working in a grocery store.
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